We are committed to keeping our offices healthy and safe for all of our patients, clients, staff, and family members. In light of growing concerns about the spread of COVID-19, also known as coronavirus, we would like to make you aware of actions we are taking.
How are We Tracking the Virus?
We are continuously monitoring the local and global situation, and are receiving updates from the Center for Disease Control (CDC) and the American Veterinary Medical Association (AVMA).
Steps We're Taking in our Hospital
- Placing hand sanitizer around the hospital for use by both clients and staff. We are routinely disinfecting commonly touched surfaces, such as desks and chairs, door handles, etc., multiple times a day.
- Constant communication with our entire staff about the best hygiene practices to ensure you feel that our office provides a safe and clean environment.
- Offering curbside triaging at our emergency/24 hour hospitals, where/when it is conducive to do so. Please call us to confirm the offering of this service.
What We're Asking of You
- We urge our clients to follow CDC guidelines including self-quarantine when prudent.
- We are asking all clients who have COVID-19 like symptoms to reschedule any appointments or send another authorized agent to present their pet to our hospital.
- In the interest of public health, we kindly ask you to only make essential veterinary appointments at this time.
- Wash your hands or use hand sanitizer immediately upon entering our office.
- Cough into a tissue. If you are coughing a lot, it is probably best to avoid coming in for your appointment.
- If you or members of your family have been required or asked to be quarantined for any reason, or test positive for COVID-19, and you have visited our facility within 72 hours, we kindly ask you to please alert our hospital.
- As always, please plan for your pets. If you or a member of your family becomes ill, we always recommend having a 2 week supply of food, medications, and sanitary supplies, as well as an identified friend or family member who can help care for your pet if needed.
It is important to note that COVID-19 is not thought to be a threat to your pets at this time. Thank you for your anticipated cooperation during these challenging times.
In good health,
All of us at Animal Hospital of North Asheville
Recent Updates
AHNA COVID-19 Update: Reopening in Phases
We are excited to welcome back smiling faces into the Animal Hospital of North Asheville starting Monday, June 7th. It has been a long time and we have missed you! For the safety and health of clients and staff, we will be opening in phases. Initially, we will offer both in-person and curbside appointments for wellness, illness, and emergency visits; clients who wish to remain in their car during their pet’s visit will still be able to do so.
Rising to the Challenges of COVID-19
We would like to share some of the challenges of working in veterinary medicine through the COVID-19 pandemic and how it effects your visit. Our goal to provide high quality medical care for our patients while keeping our staff and our clients safe, we have had to modify how we offer services in a way that fits the required guidelines for staying open.
AHNA Medication Refill Policy
DUE TO OVERWHELMING MEDICATION REFILL REQUESTS, we ask you to give us 24 business hours to fill the prescription. This does not include heartworm, flea and tick prevention.